1. USAGE
Any usage of Hair Extensions by Denise (HEBD) constitute acceptance of policy for all services. The policy, website information & HEBD professional opinion will prevail in all matters.
3. LIABILITY
Guests accept responsibility for managing appointments, following the hair care instructions & contacting me via text (855) 489-6217 within 24 hours of any issue AFTER reading the haircare page. Guest is responsible for correct information for shipping.
I do my best to eliminate non candidates thru personal inspection. It is impossible to catch every non-candidate including but not limited to health issues or partial disclosure of hair history. HEBD will not be liable for abuse or neglect of hair extensions.
Client is responsible for collecting any hair left in the care of HEBD after 6 months of non service.
4. REFUNDS
There are no refunds.
I am happy to adjust (not remove or add services) the unsatisfactory portion of the service free within a 14 day period as long as it is not being changed from what was asked for or it is not “model” services.
I stand by my work but cannot when:
a) altered by somebody else.
b) extensions were not treated as per hair care page.
c) guest makes decisions on the technicals.
d) extensions applied outside the technical norm.
e) wearing extensions longer than recommended.
f) when guest provides materials.
g) when you skip an in person consult.
h) when guest does not communicate exactly what they need.
5. PRIVACY
I keep all information private & expect the same from my guests.
I have developed proprietary techniques which are my intellectual property so absolutely no photos, videos or social media posts during the service.
Anonymous (if preferred) before & after photos are taken as proof of service for our insurance.
6. BALANCE
All outstanding balances must be corrected within 24 hours.
I pursue fraudulent activity. View State Attorney County’s Check Restitution Program by clicking here.
Guest are also responsible not only for original debt, but any monies going toward collecting monies.
In order to avoid fraud, any guest found falsifying of name, email, cell number or financial info is grounds to terminate any services immediately. Please keep your information updated by texting me at (855) 489-6217.
7. CAUTION
I have taken all precautions against the spread of disease & expect you do the same. If you show ANY sign of active illness: coughing, sneezing, runny nose, fever, hoarseness, chills, sweating or more. you wil be asked to leave asap & reschedule for when your illness passes. This incluces uncontrolled alleries as you are still speading gorms while coughing & sneezing.
8. SITE USE
Website content was developed for guests personal use. No content from this site may be distributed or reproduced.
9. FEES
Please cancel, confirm, make appointments on the schedule. Do not contact me to do this as the system is automated.
Cancel or reschedule 12 hours or before your appointment-25% of guests appointment total cost.
Cancel or reschedule 2 hours or before your appointment-50% of guests appointment total cost.
No show-75% of guests appointment total cost & require pre payment on all future services.
2 or more canceled appointments require pre payment on all future services.