Policy

Policy

SALON POLICIES

Hair Extensions by Denise

By using our services or website, you agree to all policies below. These Policies are to be read in conjunction with our full Terms and Conditions.

  1. GENERAL

All clients agree to these Policies in full upon booking an appointment, submitting a consultation form, or purchasing any product or service. Hair Extensions by Denise’s professional judgment and website content take precedence in all service-related matters.

All website content is for personal use only and may not be copied, reproduced, or redistributed without prior written permission.

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  1. CLIENT RESPONSIBILITY

Clients are required to:

  • Read the website in full, including the Hair Care page and all Policies, before their appointment.
  • Manage all appointments online.
  • Report any issues by text to (855) 489-6217 within 24 hours of occurrence.
  • Provide accurate name, contact, and payment information at all times. Falsifying any of this information is grounds for immediate and permanent termination of services.
  • Disclose all allergies, scalp conditions, health issues, and prior chemical services before any appointment. Hair Extensions by Denise is not liable for outcomes resulting from undisclosed conditions.
  • Ensure natural hair is in adequate condition prior to any extension service. Some hair or scalp conditions may not be visible. Clients assume full responsibility for confirming their hair is healthy enough for extensions. Any hair left with Hair Extensions by Denise will be discarded after 6 months of no service.

Hair Extensions by Denise does not store leftover or unused hair on behalf of clients. Any hair left on the premises is done so at the client’s own risk. HEBD is not responsible for lost, misplaced, or damaged hair left behind.

  1. REFUND AND ADJUSTMENT POLICY

There are no refunds.

Hair extensions involve completed professional labor and custom-ordered physical hair products. All services rendered and hair ordered or installed are final and non-refundable.

Free adjustments (not removals or additional services) are offered within 14 days of service, provided the issue is not caused by any of the following:

  • Service was altered by another stylist or party.
  • Hair care instructions on the Hair Care page were not followed.
  • Client overrode technical recommendations made during the appointment.
  • Extensions were worn beyond the recommended service period.
  • Client supplied their own hair or materials.
  • No in-person consultation was completed prior to service.
  • Communication was unclear or incomplete at the time of service.

Any refund or compensation, if applicable at sole discretion, is strictly contingent upon the client signing a Full and Final Settlement and Release of Claims Agreement, permanently waiving all rights to future claims, refunds, or public disparagement.

The client agrees that Hair Extensions by Denise’s total financial liability in any dispute is limited strictly to the direct cost of the service only, and waives all rights to seek damages for lost wages, emotional distress, property damage, or any other indirect or consequential damages.

  1. PAYMENT

Payment is due in full at the time of service.

Accepted payment methods: Cash, Apple Pay, Zelle, Venmo, credit and debit cards at (855) 489-6217

Referral credits and discounts must be used within one year of the date of last service.

  1. CHARGEBACKS AND DISPUTES

Before initiating any chargeback or payment dispute, the client must contact Hair Extensions by Denise directly at (855) 489-6217 to allow a reasonable opportunity to resolve the matter. Any chargeback filed without prior written notice will be disputed in full with all supporting documentation. Fraudulent chargebacks may result in permanent termination of services and legal action.

  1. SCHEDULING AND CANCELLATIONS

All bookings, confirmations, cancellations, and rescheduling must be done online only.

  • Do not contact Denise directly for scheduling changes.
  • Text (855) 489-6217 if you are running more than 10 minutes late.
  • No-shows and cancellations with less than 4 hours notice will be charged 50% of the scheduled service cost or more.
  • Availability may change without notice. To lock in your appointment, please make it onlline..
  1. HEALTH AND ILLNESS

All precautions are taken to prevent the spread of illness and the same is expected from all clients. If you arrive showing any signs of active illness — including coughing, sneezing, runny nose, fever, chills, hoarseness, or sweating — you will be asked to leave immediately and reschedule once fully symptom-free. This includes uncontrolled allergies.

  1. OUTSIDE HAIR

Hair Extensions by Denise accepts client-supplied hair for installation at the client’s own risk. We do not guarantee the quality, longevity, or performance of hair not sourced by us. All warranty and adjustment policies are void when client-supplied hair is used.

  1. PHOTO AND VIDEO CONSENT

Hair Extensions by Denise may photograph or video before and after results for use in marketing, social media, portfolio, and educational content. By booking a service, you consent to this use unless written notice is provided prior to your appointment. No personal identifying information will be shared without your explicit consent. Before and after photos are taken as proof of service. 

  1. CONSULTATIONS

Complimentary consultations are mandatory for all first-time guests. Consultations and appointments cannot be scheduled on the same day.

Questions and inquiries will only be addressed after the consultation form has been submitted in full. Hair Extensions by Denise does not respond to questions via phone, text, or social media prior to this step.

Consultation quote pricing is subject to change at any time without notice due to supplier costs. Available dates and times are subject to change based on online booking availability. A consultation does not reserve a date, time, or price. Prices subject to change without notice.

  1. GOVERNING LAW

These Policies are governed by the laws of the State of Florida, United States of America. Any disputes shall be resolved in the state or federal courts of Palm Beach County, Florida.

CONTACT

Hair Extensions by Denise

115 Avenue L, Delray Beach, FL 33483

Inside Opal Grace Salon

Phone: (855) 489-6217

Email: info@hairextensionsbydenise.com

© 1984–2025 Hair Extensions by Denise LLC. All Rights Reserved. | Delray Beach, FL

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