Policies & Legal
By using our services or website, you agree to all policies below. Please read them in full before your appointment. Last updated: July 2026.
Jump to: Salon Policy · Terms & Conditions · Privacy Policy · Accessibility Statement
1. Salon Policy
General
All clients agree to these Policies in full upon booking an appointment, submitting a consultation form, or purchasing any product or service. Hair Extensions by Denise’s professional judgment and website content take precedence in all service-related matters. All website content is for personal use only and may not be copied, reproduced, or redistributed without prior written permission.
Client Responsibility
Clients are required to: read the website in full, including the Hair Care page and all Policies, before their appointment; manage all appointments online; report any issues by text to 813-279-9412 within 24 hours of occurrence; provide accurate name, contact, and payment information at all times (falsifying any of this information is grounds for immediate and permanent termination of services); disclose all allergies, scalp conditions, health issues, and prior chemical services before any appointment (Hair Extensions by Denise is not liable for outcomes resulting from undisclosed conditions); and ensure natural hair is in adequate condition prior to any extension service. Some hair or scalp conditions may not be visible. Clients assume full responsibility for confirming their hair is healthy enough for extensions. Any hair left with Hair Extensions by Denise will be discarded after 6 months of no service. Hair Extensions by Denise does not store leftover or unused hair on behalf of clients; any hair left on the premises is done so at the client’s own risk.
Refund and Adjustment Policy
All services rendered and all hair ordered or installed are final and non-refundable, as they involve completed professional labor and custom-ordered physical hair products. The only exception is a defective hair product in its original, uninstalled condition, which must be reported within 7 days of purchase with proof of purchase (as described in our Terms & Conditions). Free adjustments (not removals or additional services) are offered within 14 days of service, provided the issue is not caused by: service altered by another stylist or party; hair care instructions not being followed; the client overriding technical recommendations; extensions worn beyond the recommended service period; client-supplied hair or materials; no in-person consultation completed prior to service; or unclear or incomplete communication at the time of service. Any refund or compensation, if applicable at sole discretion, is strictly contingent upon the client signing a Full and Final Settlement and Release of Claims Agreement. Total financial liability in any dispute is limited strictly to the direct cost of the service only.
Payment
Payment is due in full at the time of service. Accepted payment methods: Cash, Apple Pay, Zelle, Venmo, and credit and debit cards. Referral credits and discounts must be used within one year of the date of last service.
Chargebacks and Disputes
Before initiating any chargeback or payment dispute, the client must contact Hair Extensions by Denise directly at 813-279-9412 to allow a reasonable opportunity to resolve the matter. Any chargeback filed without prior written notice will be disputed in full with all supporting documentation. Fraudulent chargebacks may result in permanent termination of services and legal action.
Scheduling and Cancellations
All bookings, confirmations, cancellations, and rescheduling must be done online only. Do not contact Denise directly for scheduling changes. Text 813-279-9412 if you are running more than 10 minutes late. No-shows and cancellations with less than 4 hours notice will be charged 50% of the scheduled service cost or more. Availability may change without notice; to lock in your appointment, please book online.
Health and Illness
If you arrive showing any signs of active illness — including coughing, sneezing, runny nose, fever, chills, hoarseness, or sweating — you will be asked to leave immediately and reschedule once fully symptom-free. This includes uncontrolled allergies.
Outside Hair
Hair Extensions by Denise accepts client-supplied hair for installation at the client’s own risk. We do not guarantee the quality, longevity, or performance of hair not sourced by us. All warranty and adjustment policies are void when client-supplied hair is used.
Photo and Video Consent
Hair Extensions by Denise may photograph or video before and after results for marketing, social media, portfolio, and educational content. By booking a service, you consent to this use unless written notice is provided prior to your appointment. No personal identifying information will be shared without your explicit consent. Before and after photos are taken as proof of service.
Consultations
Complimentary consultations are mandatory for all first-time guests. Consultations and appointments cannot be scheduled on the same day. Questions and inquiries will only be addressed after the consultation form has been submitted in full. Consultation quote pricing is subject to change at any time without notice. A consultation does not reserve a date, time, or price.
Governing Law
These Policies are governed by the laws of the State of Florida. Any disputes shall be resolved in the state or federal courts of Palm Beach County, Florida.
2. Terms & Conditions
Agreement to Terms. By accessing this website and purchasing services from Hair Extensions by Denise, you agree to be bound by these Terms. Booking an appointment, submitting a consultation form, or purchasing any product or service constitutes full acceptance. If you do not agree, please do not use our website or services.
Services Provided. Professional hair extension services, including installation, maintenance, and removal; product sales; consultations and styling; and related hair care services.
Use of Website. You agree to use the website only for lawful purposes and not to violate laws, gain unauthorized access, interfere with the website, upload malicious code, or use automated systems without permission.
Appointments and Bookings. Appointments are booked through our website and confirmed only upon receipt of confirmation from us. Cancellations must be made at least 4 hours in advance; late cancellations or no-shows result in a fee of 50% or more of the service cost. Late arrivals may result in shortened service time or rescheduling. Some services may require a non-refundable deposit at the time of booking. By booking, the client confirms they have read and agreed to all Terms and Policies.
Payment Terms. Prices are in USD and subject to change without notice. We accept Cash, Apple Pay, Zelle, Venmo, and credit and debit cards. Payment is due in full at the time of service. Applicable taxes are added. Discounts and referral credits must be used within one year of the last service.
Chargeback and Dispute Policy. Prior to initiating any chargeback, dispute, or reversal, the client agrees to contact Hair Extensions by Denise directly at 813-279-9412 to allow a reasonable opportunity to resolve the matter. Services rendered and hair ordered or installed are non-refundable. Any chargeback filed without prior written notice will be disputed in full with all supporting documentation. Fraudulent chargebacks may result in termination of services and legal action.
Product Sales and Returns. All sales are final. Hair extensions are custom-ordered and cannot be returned or exchanged once ordered or installed. Returns of defective products in original, uninstalled condition must be reported within 7 days of purchase with proof of purchase. Correct shipping information must be provided by the client.
Health Disclosure and Allergy Waiver. Clients are solely responsible for disclosing all relevant health conditions, allergies, scalp sensitivities, and prior chemical treatments before any service. Hair Extensions by Denise is not liable for adverse reactions resulting from undisclosed conditions.
Chemical Service and Prior Damage Disclaimer. Hair Extensions by Denise is not liable for outcomes resulting from prior chemical services, existing damage, breakage, thinning, or scalp conditions present before the appointment.
Outside / Client-Supplied Hair. Accepted at the client’s own risk. We do not guarantee quality, longevity, or performance of hair not sourced by us. Any warranty or adjustment policy is void when client-supplied hair is used.
Photo and Video Consent. As described in the Salon Policy above.
Intellectual Property. All content, including the proprietary Stranding™ method, is the property of Hair Extensions by Denise LLC and protected by copyright and trademark laws.
Disclaimer of Warranties. Services and website are provided “as is” without warranties. Individual results may vary; specific results are not guaranteed.
Limitation of Liability. To the fullest extent permitted by law, Hair Extensions by Denise shall not be liable for indirect, incidental, special, or consequential damages, including lost wages, emotional distress, or property damage. Total liability shall not exceed the direct cost of the specific service or product in question.
Indemnification. You agree to indemnify and hold harmless Hair Extensions by Denise, its owner, and agents from any claims, damages, or expenses arising from your use of the website or services or your violation of these Terms.
Governing Law. Governed by Florida law; disputes resolved exclusively in Palm Beach County, Florida.
Modifications. We reserve the right to modify these Terms at any time; continued use after changes are posted constitutes acceptance.
3. Privacy Policy
Who We Are. This website is operated by Hair Extensions by Denise LLC, 115 Avenue L, Delray Beach, FL 33483. Reach us at 813-279-9412 or info@hairextensionsbydenise.com. Website: https://hairextensionsbydenise.com.
What Data We Collect. When you contact us or submit a form, we collect the information you provide — typically your name, email address, phone number, and any details entered into our consultation and contact forms.
Why We Collect It. We use your information solely to respond to consultation requests, answer questions, and book and manage appointments. We do not use it for any unrelated purpose.
How Long We Keep It. We retain submitted information for up to 3 years to serve you across repeat visits and follow-up appointments. After that, we delete information for clients we have not heard from, unless required to keep it for legal or accounting reasons.
Who We Share It With. We do not sell your personal information. Your information may pass through trusted service providers only as needed to serve you: Square (booking and payments), WPForms (website forms), and Google Analytics (anonymous usage statistics). Each maintains its own privacy practices.
Cookies and Analytics. Our website may use cookies and similar technologies to remember your preferences and understand how the site is used through Google Analytics.
Your Rights. You may request a copy of the personal information we hold, ask us to correct it, or ask us to delete it. Email info@hairextensionsbydenise.com and we will respond as promptly as we can.
Contact. Questions about this privacy policy? Contact Hair Extensions by Denise LLC at info@hairextensionsbydenise.com or 813-279-9412.
4. Accessibility Statement
Our Commitment. Hair Extensions by Denise LLC is committed to ensuring digital accessibility for people with disabilities. We continually work to improve the user experience for everyone and to apply relevant accessibility standards.
Conformance Status. We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA.
Accessibility Features. We work to provide: descriptive alt text on images; keyboard navigation support with visible focus indicators; color combinations that aim to meet WCAG AA contrast ratios; scalable, relative-unit fonts; semantic HTML with proper heading hierarchy; associated labels on form fields; and descriptive link text.
Known Limitations. Some areas may still be in progress. Third-party embedded content (such as our booking calendar and Google Maps) may not fully meet accessibility standards, as these are controlled by external providers. Some older portfolio images may have generic alt text. We are actively working to address these.
Feedback and Contact. We welcome your feedback. If you experience accessibility barriers or need information in an alternative format, contact us: Hair Extensions by Denise LLC, 115 Avenue L, inside Opal Grace Salon, Delray Beach, FL 33483; phone 813-279-9412. We aim to respond within 2 business days.
Enforcement. If you are not satisfied with our response, you may contact the relevant enforcement body, such as the U.S. Department of Justice, Civil Rights Division (ADA Title III) or the U.S. Access Board (Section 508). We ask that you contact us directly before initiating any formal proceedings so we can work with you toward equal access.
This Accessibility Statement was last reviewed and updated on July 2026.