Booking an appointment means you have read and agreed to these policies.
Consultations
- A complimentary consultation is required for all new guests.
- Booking your complimentary consultation is your responsibility. Book it on the Appointments page.
- Consultations and appointments cannot be booked on the same day.
- General questions are answered from the site; specific questions are answered at the in-person consultation.
- A consultation does not hold a date, time, or price. Quotes can change.
Booking & Cancellations
- Book, reschedule, and cancel online only. Please do not text scheduling changes.
- Cancel at least 4 hours ahead. No-shows and late cancellations are charged 50% of the service.
- Running late? Text 855-489-6217. Late arrivals may mean a shortened or rescheduled service.
- Some services require a deposit at booking.
Before Your Appointment
- Read the Hair Care page.
- Tell us about allergies, scalp conditions, medications, health issues, and past chemical services. Not everything is visible, and we can only work around what we know about.
- Come with your hair in good condition. Extensions need a healthy base.
- If you arrive with signs of illness — cough, fever, congestion, chills — we will reschedule you for when you are well. Same for uncontrolled allergies.
Payment
- Due in full at the time of service.
- Cash, Apple Pay, Zelle, Venmo, credit and debit cards.
- Referral credits and discounts expire one year after your last service.
- If something about a charge is not right, text 855-489-6217 first and we will sort it out directly.
Results & Adjustments
- Text 855-489-6217 within 2 days if anything does not feel right.
- Free adjustments within 7 days of your service.
- Adjustments do not apply if the hair has been worked on by someone else, aftercare was not followed, extensions were worn past their service window, or client-supplied hair was used.
- Services and hair are final sale. Hair is custom-ordered for you and the labor is completed. Defective, uninstalled hair can be reported within 7 days with proof of purchase.
Your Hair & Photos
- We accept client-supplied hair, but cannot guarantee it, and adjustments do not cover it.
- Hair left with us is discarded after 6 months. We will reach out first.
- We photograph before-and-after results for our portfolio and social media & for proof of service. Let us know at your appointment if you would rather we do not use your pictures for social media. No names or personal details are ever shared.
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